BIGL Management and Employees uphold our quality principle, focusing on Total Quality Management (TQM)
- Customer Focus – Understand customer requirement, customer advocates, voice of Customer
- Supplier Relationship – Continuous Improvement, Increased Efficiency, Costs Saving, Preferred Buyer Status
- Continuous Improvement
- Employee Participation
- Teamwork
- Empowerment – Do the right thing the first time
- Process Focus – Plan, operate, evaluate and improve
- Leadership – Integrity, motivation, accountability, communicate and humility
- Management by Facts – Use numerical methods and statistical tools effectively, and develop quality information system and powerfully apply this system
- Training and Education